How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and, even, safety.
Discover with LinkedIn and learn how to provide great customer service and make your customers feel heard.
Intercom's detailed article explains the benefits of Live Chat, and how to implement it properly.
This article by Intercom (a leading customer service software provider) provides useful best practices on engaging with customers during a crisis.
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