FAQs - Small Business or Charity

Getting Started on Digital Boost as a learner1-to-1 Mentoring CallsBoost Workshops/SeminarsManaging My AccountResource LibraryFor Partners and Potential PartnersTechnical Support

Getting started as a learner on Digital Boost

What does Digital Boost offer for me?

If you work at a small business or charity and need help with digital skills, you can benefit from free 1:1 online conversations with expert volunteers. The volunteer can provide you with personalised practical help and advice, as well as tips and recommendations for resources. 1-to-1 sessions are 60 minutes long, free and unlimited, as long as you continue to adhere to our community code of conduct guidelines. You will also benefit from personalised recommendations for workshops, resources and short courses linked to the topics you want to learn about.

Is it really free?

Digital Boost is owned by a charity. It is 100% free for our small business and charity users. The cost of  providing our services is covered by partnering with corporates and governments.

Who are the mentors?

All of our mentors are volunteers. They have deep experience in a wide range of subjects and have chosen to give up their time to help small businesses and charities. They work for large organisations like Google, BT and NatWest Group, but also smaller organisations and as freelancers.

How do get started?

Creating a Digital Boost account is easy. Simply click “Book a session” or “Sign up” on our home page or click here. After selecting your learning topics, simply add your email address, create a safe password and agree to our Terms & Conditions (link to T&C) and Privacy Policy (link to privacy policy) to create an account.

About 1-to-1 mentoring sessions

How do I book a 1-to-1 mentoring session?

Booking a 1-to-1 mentoring session is simple:

1) Simply click here

2) Select the learning subject(s) you need help with. This will reveal potential volunteers that have that experience. Choose preferred mentor(s) whose experience looks interesting to you. We can’t guarantee that a specific person will be available, but we’ll do our best! If they are not available, we’ll find you someone else with similar skills and experience unless you’ve told us not to.

3) Next, fill out your details and availability for the call. Include a short description of the kind of help you need. This will make it easier for volunteers to decide if they have the right experience to help.

4) Double-check your entries and confirm your request! You will receive a confirmation email of your call request. This does not mean that a meeting has been confirmed and scheduled, but rather it just confirms that we have received your call request. At that point we will reach out to our volunteers to see if they are available and can help. If they confirm, we’ll send you an email with all the confirmed session details.

How soon can I speak with someone?

To ensure our volunteers have time to prepare for the sessions, you must request all sessions 48 hours in advance. This means that the earliest you could have a session would be two days from today.

Can I search for a specific volunteer or for people from a particular company?

To respect the privacy of our volunteers, we don’t allow you to search for a specific person. When you select a learning subject, you will see a list of volunteers that match your search criteria. You can scroll the volunteers using “Show More” to see a large selection of volunteers.

Can I meet with the same person again?

Yes. If you’ve had a great call with a volunteer and would like to meet with them again, we recommend that you mention this to them at the end of the call. They can then let us know they’d be ok to meet again and you’ll receive a link to book a session.

How do I know my 1-to-1 mentoring request has been confirmed?

If one (or more!) of our mentors accepts your request we will send you a confirmation email with the call details. This imformation will also be available in your Dashboard. A volunteer may propose a different time. If this works for you, simply accept it and your call will be confirmed. If you can’t make it, that’s ok. Simply make a other request in our system.

What happens if the mentor I selected doesn’t accept the request?

Since our mentors are all volunteers and have very busy lives, we unfortunately can’t guarantee that they’ll be available when you want to meet. We’ll try to arrange a session, but if they can’t make it for whatever reason, we’ll do our best to find you someone else with similar skills and experience. We know time is of the essence and we have thousands of volunteers who are ready to help. If you don’t want us to do this, let us know in your Account preferences.

I requested a call with a specific volunteer, but I was matched with someone different. What happened?

Digital Boost will try to match you with your preferred volunteer. However, this is not always possible. If the volunteer you selected is not available, or does not respond within a set period of time, Digital Boost will ask other volunteers who match your criteria. If they are available to accept your request, we will set up a call with them. These are referred to as “substitutes”.

I do not want “substitutes”. How can I change my substitution settings?

It’s easy. Simply log in to your Account preferences, go to Mentoring Preferences → Matching with Mentors, and change your preference to “No, I do not which to accept alternatives to those i picked.” We will then only send your requests to the specific individuals you select. We cannot guarantee that they will accept the request.

How do I add a confirmed session to my calendar?

When a session is confirmed, you will receive an email and notice on your Dashboard with all the call details. Please note: this is not automatically added to your calendar. Make sure you press the “Add To Calendar” button in the email or on your Dashboard. This integrates with all major calendars such as Google Calendar, iCal and Outlook, and allows you to add this event to your preferred calendar.

Please be mindful that cancelling the session in your personal calendar does not cancel the event for the other party. You must cancel it by logging in to the platform - we will then let me know that you can’t make it. Please be sure to do this, or else the volunteer will be waiting on the line for you!

I have a confirmed call but now need to reschedule it. What do I do?

Unfortunately, at the moment, we do not have the functionality to reschedule the meeting via the platform, only to cancel. If you cannot make it anymore, please cancel the meeting as soon as possible via the Dashboard, and we will let the volunteer know. Then feel free to make another request. We can’t guarantee that the original volunteer will be available, but we have many other great ones ready to help!

How do I join a 1-to-1 mentoring session?

To join a 1-to-1 mentoring session at the scheduled time, simply press the “Join Call” button in your Dashboard or email.  Please note - you will NOT receive an inbound phone call. You must join the video link.

My mentor did not show up! What shall I do now?

We are truly sorry to hear that the volunteer was not able to join the call. Sometimes unexpected things happen. Please let us know that the volunteer was a ‘no-show’ using the feedback form you can find on your Dashboard under the tab ‘Completed'. From there you select 'Leave feedback for the Volunteer, select 0 and check the first checkbox 'The mentor did not show up', and 'no-show’ will be captured in our system.

We will contact them to understand what happened.

Please feel free to make another request with another mentor:
Digital Boost Organisation .

Why am I receiving emails with recommendations of mentors?

When you join Digital Boost, you are asked to specify which learning subjects you would like to learn more about, or need help with. We use these preferences to find and recommend suitable volunteers who can help you with this specific subject. Recommendations are sent to you via an email that invites you to request a call with that specific volunteer. If you prefer to no longer receive recommendations for specific skills, or any recommendations, you can opt out of them in your Account Settings.

Boost Workshops

What are Boost Workshops?

Workshops are interactive virtual learning sessions led by expert volunteers for multiple learners. They are designed for people who work for small businesses and charities who want to learn about and use digital to grow their businesses. They are also a great opportunity to bring your whole team along, so you go on the digital journey together. Attendance is limited to keep the sessions interactive, so please make sure to register early!

What do they cover?

There is one topic per Workshop. We arrange Workshops in response to demand for mentoring. When we see there’s a lot of interest in a topic, we’ll set up a Workshop.

How do I know when they are?

You’ll receive personalised invitations via email and in your Dashboard. Simply register for a Workshop when invited and you’ll be ready to go!

How do I join a Workshop?

After you’ve registered, we’ll send you all the details, including the link to join the session. These will be available on your Dashboard. At the time of the session, simply click the link to join the Zoom meetin

Can I ask questions in the session?

Absolutely! Unlike traditional webinars, our sessions are designed to be highly interactive. The volunteer will have information on the types of help learners have asked for, and will tailor the session around that. The sessions are held on Zoom, so simply add a question to the chat or when prompted by the host.

Can I invite others to the Workshops?

Yes, please. In your event details, you’ll find a link that you can share with others. Please note - they must register individually.

Can I access past events?

Yes! You will find recordings of many of past Webinars in the free Resource Library. It is organised by learning topic. Simply choose your learning topic to see which events are available for viewing.

Managing My Account

How do I login to my Digital Boost account as a small business or charity?

Please visit  Digital Boost Organisation  and log in with the email and password you used to signup.

Why is Digital Boost asking me to supply my personal and professional information?

As part of the registration process, Digital Boost requests personal and professional information. This information is required for us to deliver our service:

1. We use this information to match you with suitable potential mentors.
2. Some of this information is displayed in your requests to help potential mentors understand if they have the right experience to help you. The information also helps them better prepare for the sessions.
3. We use aggregate, anonymised information to report to partners and government about the impact of our services.  

Once I create an account profile, what information is publicly available?

Please see Digital Boost’s user agreement and privacy policy for details.

How do I update my profile?

Simply log in to your account through Digital Boost Organisation and choose ‘Account’ in the top right hand corner. You can then update your profile and settings.

Can I change the skills I want help with?

Absolutely. Simply go to your Account and edit the the ‘Your Selected Learning Subjects’ section.  

How can I change my time zone? I am receiving invites for the wrong time.

Digital Boost users can be located anywhere in the world. Therefore they may be in a different time zone. The system automatically converts the time zone to your own timezone when you send or receive a mentoring request or confirmation.

You can change your Location and Timezone using your Account Preferences: Digital Boost Organisation  

Please scroll down until you see “Location and Timezone“ and click on “Edit”, then choose your timezone.

Can I opt out of substitute mentors and recommendation emails?

Yes. Simply go to your Account and edit the the “Matching with Mentors” and “Data, Privacy & Communication” preferences sections.

Where can I find your terms and conditions?

Please find Digital Boosts terms and conditions here  

Where can I find your privacy policy?

Please find Digital Boost's Privacy Policy here.

How can I unsubscribe from your emails or change my email preferences?

You can change your email preferences using your Account Preferences.

Please follow this link: Digital Boost Organisation Then, scroll down to the “Data, Privacy & Communication” Section where you can change your email preferences.

How can I change my password?

You can reset your password on the Digital Boost login page “Forgot Password” link for small businesses and charities:Digital Boost Organisation

How do I delete my Digital Boost account?

We are sorry to see you leave us. You can delete your account and all related data by logging into your  Account. At the bottom of your preferences, you will find the delete button. All your data will be deleted according to GDPR regulations.

Resource Library

What is the Resource Library?

The Resource Library is an extensive and high quality learning content library featuring content from our partners that is available for free to you. The learning contents range from articles, videos to online courses and more. Learn at your own pace with access to our Resource Library to achieve your learning goals faster. 

To access the Resource Library simply click here: digitalboost.org.uk/resource-library

Is the Resource Library free to use?

The Resource Library is 100% free for our small business and charity users thanks to the generosity of our partners, many of whom would usually would charge for access to these materials or courses.

Why am I receiving emails with recommendations of courses?

To help you continue on your learning journey, Digital Boost has partnerships with online course providers such as Coursera. We’ve worked with them to identify courses  in each of our learning subjects that we think are great for small businesses and charities.
When you join Digital Boost, you are asked to specify which learning subjects you would like to learn more about, or need help with. We use these preferences to recommend suitable courses. Recommendations are sent via an email that invites you to register for the course. If you prefer to no longer receive recommendations for specific skills, or at all, you can opt out of them in your Account Settings.

For Partners and Potential Partners

Is Digital Boost looking for new partners?

Yes! We’re always open to working with new partners and love working with other organisations who want to support small businesses and charities to learn and grow.

How does Digital Boost work with partners?

We work with partners in three main ways:

1. Volunteering: Partners refer their employees and / or members of their community to volunteer with us.  This a great way to drive employee engagement, build leadership skills, and give back to your community. Our partnership programme offers a full programme of dedicated support and detailed, real-time insights to help you track your impact.

2. Referring customers or members of your community for free mentoring and learning: We work with partners to spread the word to small businesses and charities about our free service. Deep insights help our partners track the outcomes.

3. Contributions / in kind donations: As part of a charity, we welcome support from partners in the form of in-kind donations of services or other financial support.

Interested in working together? Let us know!

How can we help spread the word to businesses about the service?

We would be grateful for your support in promoting Digital Boost.

Here are some ideas:

Website & Marketing Materials: Please include Digital Boost on your website and in any small business support materials you have.

Digital Ads: We’ve created a series of digital ads you can use to promote the service: Partner's Corner

Social Media: Follow us on social media for details of our workshops, new offerings and success stories. We would appreciate it if you can share our stories! Events - We’d love to participate in events for your team and / or local businesses. Please keep us in mind!

I work for one of your partners. Can I volunteer?

If you work for one of our partners, you can sign up to be part of our partner volunteer program through your employer’s dedicated page on Digital Boost, which you can find here: Digital Boost Partners  

Please use your employer email address and include your company name when you register. This will help us understand how many employees from your company have volunteered through Digital Boost, and help our partner get insights into their employee activity on the platform. Volunteers can register using their personal email if they do not wish to be part of a partner program.

Does Digital Boost provide any volunteer or mentee information to Partners? If so, how does Digital Boost use that information?

Digital Boost provides selected partners with aggregated, anonymous information about the number and profile of people signed up, location, number of hours, and most frequently used learning topics. This information is used for aggregate reporting purposes by the government and partners. No personally identifiable information is shared until express consent is given. For volunteers who registered via our partners, we may share specific information for their internal tracking purposes - only if you agreed at sign up.

How do I unlink my Digital Boost account from a partner program?

If you joined via your employer and no longer work there, or do not wish to be linked to them any longer, please update your account by unlinking yourself from the partner program. You can do that in your account preferences.

My employer uses Benevity. Does Digital Boost participate?

Benevity is a charity scheme that collects corporate donations on behalf of charities, and distributes these donations accordingly. Some partners use Benevity to track their employee volunteering, so they can make a matching donation. We would be grateful if you give to Digital Boost through your employer’s Benevity Programme. After you complete a mentoring call, log your volunteering hours, either on Benevity, or through your employer’s volunteering capture system.

Can I use my Volunteer Time Off (VTO) for this?

Speak to your employer, and if their partnership with Digital Boost qualifies for VTO programs.

Technical Support

I had problems with Jitsi. Can you help?

Jitsi is an open-source, free to use Video Conferencing, that loads in your browser.  Some browsers (for example, Safari on Mac) will require you to give Jitsi permission to use your computer camera. You will need to allow this permission on your own machine, as this is not a Jitsi or Digital Boost setting, it’s your own computer setting. This also applies to your microphone , where you need to give your browser access to your microphone.

For Apple users this is a useful guide:Enable Camera and Microphone on my Mac (for Chrome)

For Chrome users, sometimes Jitsi offers you to download the Jitsi chrome extension. This is not required, but is your own individual choice and depends on your own preference.

I am unable to proceed because the next button is greyed out.

When you are registering or booking a call, unless you fill in all the required fields, the Next button will remain greyed out. Please check that you have completed all fields. When you complete all the fields correctly, the next button will turn green.

I joined the meeting late, but the other person was not there. Will I still receive bad feedback?

Thanks for letting us know - we do understand that these things happen. We’re sorry that you missed each other.

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