Technical Support FAQs

I had a problems with Jitsi. Can you help?I am unable to proceed because the next button is greyed out.I joined the meeting late, but the other person was not there. Will I still receive bad feedback?

Technical Support

I had problems with Jitsi. Can you help?

Jitsi is an open-source, free to use Video Conferencing, that loads in your browser.  Some browsers (for example, Safari on Mac) will require you to give Jitsi permission to use your computer camera. You will need to allow this permission on your own machine, as this is not a Jitsi or Digital Boost setting, it’s your own computer setting. This also applies to your microphone , where you need to give your browser access to your microphone.

For Apple users this is a useful guide:
Enable Camera and Microphone on my Mac (for Chrome)

For Chrome users, sometimes Jitsi offers you to download the Jitsi chrome extension. This is not required, but is your own individual choice and depends on your own preference.

I am unable to proceed because the next button is greyed out.

When you are registering or booking a call, unless you fill in all the required fields, the Next button will remain greyed out. Please check that you have completed all fields. When you complete all the fields correctly, the next button will turn green.

I joined the meeting late, but the other person was not there.

We understand things come up. We recommend you send a message from your Dashboard to the other user in advance to let them know you might be running late, if you can. If you can’t, please send them a message afterwards to apologise and see if they’d be open to rescheduling.

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